The journey may be long, but warmth accompanies us along the way. There is such a group of “Fuhai people” who, through their wholehearted efforts time and again, earn sincere appreciation. Let’s take a look at these stories that possess the power to touch the depths of our hearts.

At the critical moment, they became “fire-fighting vanguards”

“Boom—” A muffled sound echoed as a plume of thick smoke suddenly burst from the rear chassis of a truck on the road outside the Fuhai Energy gas station in Wendeng Development Zone, Weihai. Mr. Liu, the driver, slammed on the brakes, jumped out, and—still shaking—dialed 119, but the fire at the rear of the vehicle had already begun to spread.

At that critical moment, two figures sprinted across the street from the gas station. “Step back, sir—keep clear!” shouted Xiao Yu, a pump attendant, hoisting a fire extinguisher and racing straight for the flames; his co-worker Xiao Gao was right on his heels. Without a word they fanned out to opposite sides of the blaze, yanked the safety pins, and aimed the nozzles at the base of the fire. When the first canisters were half-spent, Xiao Yu saw the flames still fighting back. “It’s not down yet—I’ll hold it; grab two more!” he barked. Xiao Gao spun on his heel, dashed back to the station, and returned hugging two fresh extinguishers to his chest. Side by side they “fought” again, coughing in the thick, acrid smoke, yet never once letting their hands slacken.

“Should we back off and wait for the fire crew?” Mr. Liu asked anxiously from the side.  

“The fire’s still small—we’ll hold it down so the firefighters can finish it fast,” Xiao Yu shot back, eyes locked on the flames. Six minutes later, all four extinguishers were empty and the blaze, caught in its earliest stage, had been checked and did not spread further. By then the wail of sirens was closing in and the firefighters quickly doused the last ember upon their arrival.

▲The truck fire was finally brought under control

 Afterward, Mr. Liu instinctively patted his chest, still shaken, and thanked them again and again: “When I saw you two running over to help, I felt instantly grounded. If the fire had kept burning, the truck would have been lost—who knows what else might have happened!” The sweat on Xiao Yu’s temples hadn’t yet dried as he gathered up the spent extinguishers. “No need to thank us, sir,” he said earnestly. “When something like this happens, there’s no time to think. We train for it all the time; the reaction just kicked in. What matters is that everyone’s safe.”  

That “instinct” reaction is built on safety awareness honed day after day and on professional skills forged through constant drills—an invisible umbrella of protection the staff hold open for every motorist who comes and goes.

Deep into the night, guardians still stand watch

In the small hours, the marketing hall of Hualian Petrochemical lay hushed and still. A few drivers waiting to load or unload dozed in their seats while Zhang, the shift supervisor, remained fully focused on his duties at the service desk.    

“Clatter, clatter, clatter!” A rush of urgent footsteps shattered the quiet. Mr. Xu, a driver, dashed to the counter. “I’ve lost my phone—please help me find it, quick! I’ve got a booking tomorrow and the deposit’s already paid; if I miss the loading slot I’ll ruin the schedule! I just stepped outside for some air, and when I reached into my pocket, it was gone. I can’t remember where I might have left it.”

Seeing how flustered he was, Supervisor Zhang stood up at once and told Mr. Xu to take a seat and calm down. “Don’t worry, sir—I’ll pull up the CCTV and we’ll look together.” He swiftly accessed the surveillance system, fast-forwarded to the exact stretch when Xu had stepped outside, and then played the footage frame by frame, eyes fixed on the screen, unwilling to miss any detail.  

Minutes slipped away frame by frame. Just as the tension peaked, Supervisor Zhang’s eyes suddenly sharpened as he spotted a critical moment. He jabbed a finger at the monitor.“ Look! There’s your phone!” Xu leaned in. On the frozen image he could clearly see the moment he’d stood up: the handset had slid from his pocket and come to rest on the edge of the seat. After that, several people had taken their turn in the same chair. A quick round of checks and questions followed, and the phone was finally recovered. Clutching the lost-and-found device, Xu poured out thanks, but Zhang waved him off with a smile. “All in a day’s work—when someone’s in a jam, you lend a hand. Just keep a tighter pocket next time, all right?”

▲A moment of honor woven into the silk banner

The next day, when Mr. Xu returned to the hall to complete his loading paperwork, he carried a special “gift”—a scarlet silk banner. Across the center of the banner, eight bold characters blazed:” Noble character and dedicated Service warmed the heart”. Supervisor Zhang accepted it with quiet ceremony and hung it in the most prominent spot, among dozens of its crimson sisters. Each banner stands like a silent witness, recording every moment when a Fuhai employee has served with sincerity and warmed a traveler’s heart.  

Three hundred and sixty-five dawns and dusks—Fuhai stories drift forward through time.

With warmth as the prelude and geniality the path,

“They” remain forever ready,

To appear the instant “you” need them—

Prompt, unbidden, and right on time.